How can we help?

If no one is available at your address to take delivery and the products cannot be left in a safe place, delivery will need to be arranged at an additional cost (see our T&Cs for details).
If you do not re-arrange delivery. If you do not collect your order from us as arranged or if, after a failed delivery to you, you do not rearrange delivery or collect your order from a delivery depot, we will contact you for further instructions and may charge you for storage or re-laying cost and any further delivery costs (see our T&Cs for details).

Yes, you can collect your order from our Hampshire, Shropshire, or Yorkshire farms on Tuesdays, Wednesdays, or Thursdays for FREE. However, this needs to be arranged and your order needs to be paid for in advance.

We typically require a week’s notice for delivery, with payment at least 3 working days prior. This timeframe may vary depending on haulier availability, delivery method, and stock levels. Contact us directly for inquiries about deliveries outside mainland UK or Europe.

Deliveries are made Tuesday to Thursday, 8:30 AM – 5:00 PM (curbside only). We recommend receiving your delivery a day before laying the turf to avoid any delays.

Delivery costs are based on your postcode. Call us for information on timed or dedicated delivery services.

We deliver to mainland UK. Contact us for inquiries about deliveries outside mainland UK or Europe.

Undelivered parcels due to no signatory will be returned to the depot, and a redelivery fee will apply (see our T&Cs for details).

Wildflower Turf®: Palletized
Meadowscape Pro™: 1m² or 2m³ bulk bags
MeadowSow™: Sacks (size varies)
We can provide alternative packaging methods upon request.

Yes, call us to confirm availability for your preferred date of delivery or collection.

Unfortunately, we cannot accommodate next-day deliveries due to our farm operations. We require a minimum of three working days’ notice to process your order.

We understand that plans can change. You can cancel or modify your order up to three working days before your scheduled collection or delivery date without penalty. However, if you provide less than three working days’ notice, a cancellation fee of 50% of your order total may apply. This is because our wildflower turf and MeadowScape Pro products are perishable and require careful handling.

For more detailed information, please refer to our Terms and Conditions.

1] Phone the sales office (open between 8.30am and 5pm) for an update 01256 771 222.
2] In the event that the delivery has not arrived as agreed, the customer service team will contact the delivery contractor directly and report back to you with updates of delivery time, in most cases within 30 minutes of your initial call.
3] In the event that there is an unavoidable delay in getting the product to you, we will liaise with the delivery contractor on your behalf and keep you updated by email or phone until the product has arrived at the intended destination.
4] If the issues are not resolved then you are entitled to make a formal complaint.